Did you start a POS business, but you are not getting enough customers and profit as preached to you? If this describes you as a POS agent, despite having a good POS machine like Kashzoo, a table, and an umbrella in a strategic location, then you need these skills to become a successful POS (Point of Sale) agent. Your POS business is like running a mini bank in your location and requires these top skills, as well as the right mindset.  

Whether you are already in the POS business or planning to join, this post will expose the 10 must-have skills that will help you grow, earn more, and keep your customers happy.

10 Must-Have Skills to Succeed as a POS Agent

Below are the top skills you must have as a POS agent;

• Customer Service Skills

Customers, regardless of the services they receive, do not appreciate an unfriendly face or reaction. So, be the friendly face of your mini neighbourhood bank. Engage customs with warmth, a smile, and be patient, especially with the elderly who may not understand how the POS machine works. How you treat customers determines whether they return or not. 

• Basic Financial Knowledge

Yes, you might not be an accountant or a banker, but you need to understand simple financial terms like “balance”, “transfer”, “withdrawal”, etc. The knowledge presents you to the customers as a professional and helps you explain charges and resolve disputes easily. For example, if a customer says they were debited but didn’t get cash, you should know how to guide them.

• Tech Savviness

Know how to operate POS machines, troubleshoot simple issues, and use mobile apps that come with them. If you are using smart devices like Kashzoo POS, which come with additional features such as transaction history and customer reports, you need to be tech-savvy.

• Record-Keeping Skills

Imagine running a clothing store without knowing how much you sold. You may run at a loss if you don’t keep proper records. Use a notebook or the POS mobile app to track your daily income, expenses, and charges. That way, your business remains organised and profitable.

• Security Awareness

As a POS agent, you handle money; lots of it. So, you become an easy prey to fraudsters and thieves. Learn to spot fake banknotes, avoid suspicious transactions, and protect your machine with a strong password. Always lock your cash drawer and avoid doing business late at night, unless it is in a secure location.

• Communication Skills

Your customers are not limited to a certain age group. Hence, you need to have good communication skills. You’ll be talking to all types of people, like students, traders, and the elderly, so speak clearly and in the local language when needed. For instance, saying “Do you want an alert or paper receipt?” instead of using banking jargon or “big big words” builds trust.

• Sales and Marketing Skills

Don’t be invisible sitting in a kiosk without any form of promotion. Advertise your POS business and other services you offer. Place a banner or signboard that shows your services to attract customers.

• Problem-Solving Ability

Nobody likes being ignored when they need answers, especially when money is involved. In this line of business, things can go wrong, such as a failed transaction or a network outage. Be calm, explain the situation, and offer alternatives. The quicker you solve issues, the more customers will trust you.

• Time Management

Punctuality is the soul of business! As a POS agent, you have to start your day early and close at a consistent time. Don’t let your customers be disappointed when they get to your spot at the usual time. They will move on to another agent. Plan your day so you don’t have to run out to get more cash or buy printing paper during peak hours.

• Adaptability

Change is constant, so plan to adapt or risk being left behind in the business. Sometimes, bank policies or charges will change. Stay informed about agency banking and be ready to adjust.

Our Take

The POS business is a real business that should not be overlooked. As an agent with the right skills, you can turn a simple POS kiosk into a reliable income source. These 10 skills, combined with a reliable Kashzoo POS machine, are the perfect tools to succeed.

Are you ready to take your POS business to the next level?
Get a Kashzoo machine today and start building your future, one transaction at a time.