Most issues you encounter while using the Kashzoo mPOS can be resolved remotely through our online platforms at your convenience. Whether it’s troubleshooting errors, navigating through features, or resolving account-related queries. Below are different channels or options you can remotely access self-help;

• Telegram

 Connect with us on Telegram via Kashzoo Support for real-time assistance.

• Instagram

Follow our official Instagram account, official_kashzoo, and send us a direct message for support.

• Facebook

Like and follow our Facebook page, Kashzoo, where you can message us for assistance.

• In-App Chat

 You can access our in-app chat feature by clicking on the HELP ICON within the app. Our support team can directly address your queries and concerns within the app interface.

However, some technical issues require a closer examination by our technical team to determine the extent of damage or complexity. These include issues such as protected mode/limiting mode, battery issues, tampered return to repair, and others of a similar nature.

For such issues that cannot be resolved remotely, follow the guide below;

• Office Visit

You can bring the terminal to our office for a thorough examination and resolution. Our technical team will assess the problem and provide appropriate solutions.

• Dispatch Service

Alternatively, you can choose our dispatch service, where we arrange for the terminal to be picked up from your location and taken to our office for assessment. Once the issue is diagnosed, we’ll take the necessary actions to resolve it and return the terminal promptly.

We’re committed to ensuring your Kashzoo experience remains smooth and hassle-free. Contact us through any of the channels above if you require further clarification or assistance. Your satisfaction is our priority.