POS agents handle countless daily transactions across Nigeria, so the POS business in Nigeria keeps scaling. Customers who have limited access to traditional banks expect speed, reliability, and trust. While service providers and POS vendors strive to meet customers’ expectations, downtime frustrates both agents and customers. Downtime in the POS business causes long delays, which then lead to lost transactions and loss of trust. The good news is that most downtime issues can be prevented. 

In this post, we’ll explore common mistakes POS agents make and offer practical solutions to keep your business running smoothly;

• Poor Network Choices

This is often the root cause of downtimes. Many POS agents in Nigeria begin their operations without first checking which network works best in their area. They rely on a single provider, which is risky because when that network fails, business stops completely.

Solution
Invest in a dual-SIM POS machine, such as Kashzoo. It allows you to switch between networks easily. Also, subscribe to multiple internet services. This ensures stable connectivity and reduces transaction failures.

• Ignoring POS Machine Maintenance

A common but costly mistake is poor POS machine maintenance. Some agents skip software updates, ignore faulty components, or neglect simple cleaning. A dirty card slot can cause transaction declines, which can be frustrating for customers.

Solution
Schedule regular POS device maintenance. Update your software, replace weak components, and clean the card slot often. A well-maintained device ensures smooth operations.

• Poor Power Backup Plans

Nigeria still experiences frequent power outages, which can shut down your POS business if you don’t have a backup plan. If your device dies during a transaction, customers may walk away and never return.

Solution
Invest in reliable power backup for POS agents. Get a durable power bank and consider solar charging options. This way, your POS remains active even during power outages.

• Security Breaches and Fraud Risks

POS security breaches are on the rise. Hackers attempt to gain access, and when service providers detect suspicious activity, they may restrict your account. This can cause sudden downtime and disrupt your business.

Solution
Keep your POS device secure. Do not leave your POS machine unattended and never share passwords with anyone. Be proactive and report suspicious activity to your provider immediately.

• Lack of Training

Not all downtime comes from network or hardware. Sometimes, it’s due to the agent’s lack of training. Without proper knowledge, small issues can become big problems, and troubleshooting becomes difficult.

Solution
Take POS agent training seriously. Learn how to troubleshoot common problems. Read the device manual and attend workshops where possible. Knowledge is your best tool to reduce downtime.

Our Take

POS downtime doesn’t have to ruin your business. So, choose the right network, maintain your POS machine, plan for power outages, improve security, and invest in training to build trust and reliability. 

Customers value agents who deliver fast and reliable POS services, and when you meet those expectations, they’ll keep coming back. Don’t let downtime cost you loyal customers. Upgrade to a dual SIM POS like Kashzoo.