The Kashzoo mPOS (Mobile Point of Sale) app offers a seamless platform for agency banking. It enables agents to provide essential financial services such as cash deposits, withdrawals, bill payments, and more. This app bridges the gap between financial institutions and underserved communities by making banking services easily accessible. This guide will give a tour  of  the mPOS app and how to use its features.

Getting Started with the Kashzoo mPOS App

• Installation and Setup: Download the Kashzoo mPOS app from Google Play or the App Store.
• Registration: Register as an agent with your information and set up a secure password.
• Login: Use your credentials to log in and access the main dashboard, which displays real-time transaction data and account summaries.

What You can do in the Kashzoo mPOS App as a POS Agent

Before you can perform this operations you will need the kashzoo mPOS

• Cash Withdrawals:  Use the app to process withdrawals on behalf of customers. Complete transactions with customer bank details.
• Cash Deposits: Use the app to process deposits on behalf of customers.
• Fund Transfers: Carry out instant interbank transfers for customers by entering the beneficiary’s details and confirm with  your pin.
• Bill Payments: Help customers to pay utility bills like Dstv and electricity subscriptions, or airtime top-ups directly through the app.

Tip: Always ensure your device has stable internet connectivity to process transactions swiftly.

Transaction Management and Security

• Generating Transaction Receipts: Issue digital or printed receipts for all transactions to build trust and provide documentation.
• Daily Reconciliation: Track your daily transactions and reconcile payments to avoid discrepancies.
• Fraud Prevention: The Kashzoo mPOS app includes multi-factor authentication and transaction limits to ensure the security of all financial activities.

Account Monitoring and Reporting

• Transaction History: View past transactions in chronological order or filter them by date and type when you click on the funnel icon.
• Performance Reports: Generate daily, weekly, or monthly reports to monitor your operations and identify peak transaction periods.
• Balance Check: Use the balance inquiry feature to ensure sufficient cash float for daily operations.

5. Troubleshooting and Customer Support

• Transaction Errors: In case of failed transactions, the app provides error codes to guide resolution.
• Disputes and Reversals: Contact the Kashzoo support team for quick dispute resolution.
• Customer Support: Access 24/7 support via the in-app chat or hotline for urgent inquiries.

Our Take

The Kashzoo mPOS app helps agents to offer essential banking services efficiently and securely. With features such as cash deposits, withdrawals, bill payments, and fund transfers, agents can build trust and enhance financial accessibility. Mastering this app can streamline operations and contribute to bridging the financial gap.