Your mPOS device is very important in transactions. Navigating through it for the first time can become a problem, but you need to be able to access it quickly for fast and efficient transactions. This post will expose some tips and tricks for using your mPOS to deliver the best services to your customers.

Note that your mPOS needs to be connected to the mobile app to try out these tricks and tips below successfully;

• Understand the Basic Functions

Get familiar with the basic functions of your mPOS, such as connectivity to the mobile app, and mobile printer, processing transactions. 

Trick: Use the manual or online tutorials for your mPOS model to understand how it works.

• Maintain a Stable Connection

Whether you are using mobile internet, Wi-Fi, or Bluetooth, ensure your connection is strong and reliable for smooth transactions.

Trick: Position your mPOS in an area with the connection and always check and update your device’s connectivity settings to avoid glitches.

• Efficient Cash Management

Properly handle cash to help you keep accurate track of cash deposits and withdrawals.

Trick: Reconcile cash transactions daily to avoid consistencies and ensure everything balances at the end of each day.

• Customise User Interface

Many mPOS systems are connected to mobile apps which provide options for to customise the user interface. Arrange the functions for daily tasks to make it easier to navigate and operate.

Trick: Arrange the most frequently used functions and shortcuts on the home screen to avoid wasting time looking through during busy periods. 

• Manage Customer Data 

Your mPOS can store valuable customer data, such as transaction history and contact information on the mobile app. This feature can help you build a connection with your clients and offer personalised services.

Trick: Regularly update and maintain your customer database to provide individualised services to customers. It will enhance customer satisfaction and retention.

• Leverage Transaction Reports

Transaction reports help you to track your performance and identify trends. The mPOS mobile app generates these reports to monitor daily, weekly, and monthly transactions.

Trick: Schedule automatic report generation and delivery to your email to avoid doing it manually.

• Ensure Security Measures

Protect your mPOS device with strong passwords, and ensure all transactions are encrypted.

Trick: Update your mPOS software to benefit from the latest security updates. Also, update yourself and your staff on best practices to prevent fraud and data breaches.

• Train your Staff

If you have additional staff using the mPOS, make sure they are well-trained. Proper training can reduce errors and improve the efficiency of their transactions.

Trick: Create a guide on common error messages and troubleshooting tips to help your staff in peak hours. 

• Manage Battery Life

mPOS devices are often used in locations where power supply may be inconsistent. So, to avoid interruptions during transactions, you should manage the battery life of your mPOS.

Trick: Have an extra battery or a portable charger and regularly monitor battery levels. 

• Contact Customer Support

Most service providers, like Kashzoo, provide adequate support and help resolve problems quickly. Contact customer support if you have any issues with your mPOS. 

Trick: Keep the customer care contact handy. 

Our Take

Follow these tips and tricks to effectively navigate your Kashzoo and other mPOS devices and enhance efficient daily transactions. Remember to be conscious, get and provide adequate staff training, and manage battery life to ensure uninterrupted transactions. With these tips and tricks, you can make the most of your mPOS.